Introduction
Choosing the right pillow is crucial for a good night’s sleep, and at Mattress Firm, they understand the importance of finding the perfect fit. However, sometimes even after careful consideration, a pillow may not meet your expectations. That’s where Mattress Firm’s pillow return policy comes in.
Return Policy Overview
As of 2023, Mattress Firm offers a hassle-free return policy on pillows. If you are not completely satisfied with your purchase, you have the option to return it within 120 days of the original purchase date.
Conditions for Return
In order to be eligible for a return, the pillow must be in its original condition, free from any stains, damage, or excessive wear and tear. The original receipt or proof of purchase is also required for the return process.
Return Process
Returning a pillow to Mattress Firm is a straightforward process. Simply reach out to their customer service team either via phone or email and inform them about your intention to return the pillow. They will guide you through the necessary steps and provide you with a return merchandise authorization (RMA) number.
Once you have the RMA number, securely package the pillow and attach the RMA number on the outside of the package. You can then ship the pillow back to Mattress Firm using a shipping method of your choice. It is recommended to opt for a shipping method that provides tracking and insurance for added security.
Refund Options
Upon receiving the returned pillow, Mattress Firm will inspect it to ensure it meets the return policy conditions. If everything checks out, you will have two options for your refund:
1. Store Credit
If you opt for store credit, the refund amount will be issued in the form of a Mattress Firm gift card. This allows you to explore other pillow options or even put the credit towards a different sleep accessory or mattress.
2. Original Payment Method
If you prefer a refund back to your original payment method, Mattress Firm will process the refund accordingly. The time it takes for the refund to reflect in your account may vary depending on your bank or credit card provider’s policies.
Exceptions and Final Thoughts
It is important to note that Mattress Firm’s pillow return policy may have certain exceptions or limitations, especially for hygiene reasons. For example, if the pillow has been used without a protective cover or shows signs of excessive use, it may not be eligible for return.
In conclusion, Mattress Firm understands that finding the perfect pillow can be a personal journey, and their return policy aims to provide customers with peace of mind. So rest easy knowing that if your pillow doesn’t meet your expectations, you have the option to return it within 120 days.